How does Frank deliver?

When you invite us into your home we will look with the eyes of a potential buyer and give you an honest assessment of how we feel the property will be received on the market. At Frank we will not give you false expectations and we will do whatever we can to make your move as smooth as possible.

When we have guided you though the process, and you have completed on the sale of your property, we are sure you will feel that the level of service you received was good value for money and that is what really counts.

• Open 7 days a week
• Out of hours appointments
• All viewings accompanied
• No tie-in (only 48hrs notice)
• Great property listings
• Weekly feedback
• Fresh, friendly and frank service

What are Frank's fees?

We operate on a ‘no sale, no fee’ basis.

We will agree one competitive, inclusive fee to cover all aspects of our service with no hidden costs. Our prices are very competitive and we will not tie you to a lengthy contract. We believe that rather than reduce your options, it's best to expand them.

What people say…

The first stage of selling your home is to get your property valued. Valuations are completely free – just call our office to make an appointment. The valuation will usually take less than an hour, or longer if you have lots of questions or want to talk matters over. The valuation will be conducted by one of our experienced agents. In addition to the valuation our agent can offer advice about how best to present your home to maximise the price that can be achieved. We pride ourselves on the friendly nature of our valuation service and there will be no pressure for you to market your home through us. For your reference we will send you a copy of our valuation and advice in writing and then leave the decision up to you. At Frank we believe you can decide for yourself who to trust with your property, so we won't pester you with phone calls or email. If you do wish to have Frank sell your home, let us know and we will arrange two further visits with you. The first of these will be for the Energy Performance Certificate (EPC) and the second will be to prepare the property descriptions and take measurements and photographs.

It became law, in 2008, that an Energy Performance Certificate (EPC) is required for every property that is built, sold or rented. The EPC provides ‘A’ to ‘G’ ratings for the building (‘A’ being the most energy efficient). Without an EPC in place it is, essentially, illegal for us to sell your home. Frank Property will arrange for an independent Domestic Energy Assessor (DEA) to visit your home to prepare and register the EPC (providing one does not already exist). This is usually a fairly short process. In preparing the EPC the DEA (assessor) will also take the measurements for the floor plans. It is a good idea to get this done at the earlist possible stage of the process because it allows us to get on with selling your home and allows us to draw up the floorplans that can play a large part in selling your home. As the DEA is a third-party assessor, there is a separate EPC administration fee to cover the cost of this process. Our agent will discuss payment terms with you and, additionally, these costs will be outlined in our contract.

Once we have gained the interest of prospective buyers, we will begin to arrange viewings of your property. These can be conducted by one of our agents or – if you wish – by you. Viewings will be arranged for times convenient to you. If you want to take the viewings yourself we are happy to provide a little advice on presenting your property. We contact all prospective purchasers after viewings and report back to you with any feedback.

Offers

We have to report all offers we receive to you. We will also make recommendations about whether or not to accept (based on the offer and our knowledge of the market). We look to assess offers on the basis of interest level, ability to afford the property, and the ability to proceed in order to increase the chance of reaching completion.

There are certain legal aspects involved in selling a house, such as the land registry, local searches, dealing with funds, and drawing up contracts. For these reasons you will need to appoint a solicitor to handle the conveyancing once you have decided to accept an offer on your home. If you already have a solicitor with whom you have a good working relationship then appointing them may be your best course of action. If you do not already have a solicitor we can recommend one based on our own local experience. One of the main causes of failed sales is badly handled conveyancing is; so your choice of solicitor is important to the process and it is essential that they do good work.

Exchange is the point at which the seller and the purchaser legally commit by signing contracts. At this stage it is usual for the purchaser to pay a deposit and for the completion date to be set. Your completion date is not fixed until contracts have been exchanged – so please do not make any firm plans for your move until the completion date is set. Completion itself is the moment when the whole process is done and dusted and ownership of the property moves from you to the buyer. After all of that you'll probably be in need of a lovely cup of tea and a biscuit. As there's a good chance that your kettle is in a box, drop by the office and we'll fix that for you.